Complaints

At Mainstream, we are committed to helping you and doing what’s right by our customers. We care about what you think and welcome your compliments, complaints and suggestions.

If you do have a concern, or feedback, here’s what to do and how we can help.

How do I lodge a complaint?

If you are dissatisfied with Mainstream, or our complaints handling process, you can let us know:

Resolving your complaint

We are committed to resolving complaints as quickly as possible, preferably when we first receive the complaint. Where a complaint cannot be resolved immediately, we will give you a timing estimate for resolution, and update you at regular intervals.

Contact us

If you have any queries with respect to how Mainstream handles complaints, please write to:  complaints@mainstreamgroup.com