At Mainstream, we are committed to helping you and doing what’s right by our customers. We care about what you think and welcome your compliments, complaints and suggestions.

If you do have a concern, or feedback, here’s what to do and how we can help.

How do I lodge a complaint?

If you are dissatisfied with Mainstream, or our complaints handling process, you can let us know:

Resolving your complaint

We are committed to resolving complaints as quickly as possible, preferably when we first receive the complaint. Where a complaint cannot be resolved immediately, we will give you a timing estimate for resolution, and update you at regular intervals.

Contact us

If you have any queries with respect to how Mainstream handles complaints, please write to: