Mainstream in Australia

Mainstream is an Australian based fund administrator for the financial services industry.

Behind the scenes we are the back office for hire - providing unit pricing and valuing assets, servicing investors (members) and lodging filings - on behalf of fund managers, superannuation trustees and listed entities.

We have an established track record in Australia, preparing over 2,500 unit prices each month and providing registry services for over 105,000 unit holders.

As an Australian owned company, we understand the local regulatory and compliance requirements faced by our clients and their investors. We keep pace with regulatory and technological change so our clients can remain competitive, make better decisions and focus on returns.

We are known for our entrepreneurial, flexible and cost effective approach in the Australian market.

We welcome the opportunity to become your trusted fund administration partner by tailoring our service to fit your fund.

Time in Australia:


Sydney, Australia Office

Mainstream Group Holdings Limited
Level 1, 51 - 57 Pitt Street
Sydney NSW 2000
AUSTRALIA

Mailing Address:
GPO Box 4968
Sydney NSW 2001
AUSTRALIA

Melbourne, Australia Office

Mainstream Superannuation Services Pty Ltd
Level 9, 155 Queen Street
Melbourne VIC 3000
AUSTRALIA

Google Map of Level 1, 51 - 57 Pitt Street, Sydney NSW 2000 AUSTRALIA

Google Map of Level 9, 155 Queen Street, Melbourne VIC 3000 AUSTRALIA

Our Staff

Martin Smith

Martin Smith

Chief Executive Officer, Mainstream Group Holdings

Martin is a founder, director and the CEO of Mainstream. Based in Sydney, he is responsible for global operations, execution of strategy and key client relationships. Prior to co-founding Mainstream in 2006, Martin worked for FinancialBPO, The IQ Business Group and Arthur Andersen Business Consulting designing, implementing and managing outsourcing/shared services arrangements across a range of industries including financial services, government, health, real estate, logistics and information technology.

Martin gained his skills with Coles Myer as the Financial Controller of Liquorland in the 1990’s. Martin is RG146 compliant and holds a Bachelor of Business, a Masters of Commerce and is a Certified Practising Accountant.

Contact Details

+61 2 8259 8801
sydney@mainstreamgroup.com

Michael Houlihan

Michael Houlihan

Chief Executive Officer, Mainstream Superannuation Services

Michael has been involved in the superannuation and financial services industry for over 24 years.

Prior to joining Super Benefits (now Mainstream Superannuation Services), Michael spent 10 years in the role of Head of Product and Technical Services for both JBWere Investment Management and Vanguard Investments Australia, 8 years with Buck Consultants and 5 years with the superannuation administration division of Australian Eagle Insurance.

Michael holds a Certificate of Superannuation Management from Macquarie University and a Graduate Certificate of Business Administration from the University of Southern Queensland.

Contact Details

+61 3 9691 2900
melbourne@mainstreamgroup.com

Justin O'Donnell

Justin O'Donnell

Chief Financial Officer / Chief Operating Officer

Justin commenced work at Mainstream in 2014 and is responsible for all of the Corporate functions. Prior to joining Mainstream, Justin held roles at NYSE listed technology company Cyan Inc and PwC. Justin holds a Bachelor of Business from the University of Technology, Sydney. He is a Chartered Accountant in Australia and a Certified Public Accountant in the USA.

Contact Details:

+61 2 8259 8842
sydney@mainstreamgroup.com

Nick Happell, Client Services Manager

Nick Happell

Chief Executive Officer, Mainstream Fund Services Australia

Nick is the CEO of Mainstream Fund Services Australia, responsible for building relationships with our key clients and ensuring their expectations are met. Nick has previously worked in the investment administration and Client Services team. Nick holds a Bachelor of Business from the University of Technology, Sydney.

Contact Details

+61 2 8259 8864
sydney@mainstreamgroup.com

Glenn Hoover

Glenn Hoover

Head of Fund Administration, Australia

As Head of Fund Administration, Glenn's role brings together our Fund Accounting, Investment Administration and Managed Accounts teams.

With over 30 years’ operational experience in financial services, Glenn's previous experience includes head of investment manager and custody migration leader at AMP, executive manager, superannuation and customer restitutions at Commonwealth Bank, and various senior roles across portfolio products, business management, operating risk and fund accounting at J.P. Morgan Investor Services.

Glenn is CPA qualified and holds a Bachelor of Science in Accounting.

Contact Details

+61 2 8859 8815
sydney@mainstreamgroup.com

Jenny Elhassan, Business Implementation Manager

Jenny Elhassan

Head of Transitions and Global Operating Model

Jenny is responsible for project co-ordination and delivery of client onboarding for the fund administration business and the Group's global operations.

Jenny has extensive experience in business process design and delivery, operations and transitions across the funds management sector.

Jenny first joined Mainstream in 2005 and has also worked for BNP Paribas, Perpetual Corporate Trust, State Street and St George Bank.

Contact Details

+61 2 8259 8876
sydney@mainstreamgroup.com

Michael Jong

Michael Jong

Head of Unit Registry

Michael has over 15 years of experience within financial services including 10 years in unit registry.

Michael has overseen the daily registry operations within Perpetual Trustee Co Limited and State Street Australia Limited before joining Mainstream.

Michael has completed a Bachelor of Commerce, majoring in marketing.

Contact Details

+61 2 8859 8830
sydney@mainstreamgroup.com

Nicholas Bradford

Head of Client Services, Australia

Nick joined Mainstream Fund Services in 2012 to oversee Mainstream’s managed account offering. He is now responsible for developing partnerships with both new and existing business as Head of Client Services. Prior to working at Mainstream Nick worked as an academic at Macquarie University’s Faculty of Business and Economics. Nick holds a Bachelor of Economics from Macquarie University and a Masters of Economics from the University of Sydney.

Contact Details

+61 2 8259 8819
sydney@mainstreamgroup.com 

Aimee Birch, Manager, Risk and Compliance

Aimee Birch

Head of Risk and Compliance

Aimee is responsible for overseeing Mainstream Fund Services’ risk and compliance function.

Aimee has worked for Mainstream since 2006 in various roles, primarily across Mainsteam’s registry function where she was responsible for applications, redemptions, distributions, adviser commissions and client reporting.

Aimee holds a Bachelor of Economics and Social Science and is PS146 compliant.

Contact Details

+61 2 8259 3326
sydney@mainstreamgroup.com

Carol Keller

Carol Keller

Administration Manager, Mainstream Superannuation Services

Carol Keller is Administration Manager for Mainstream Superannuation Services Pty Ltd. Carol has worked in the superannuation industry for 22 years, having joined Group Benefits (now Mainstream Superannuation Services) in 2004.

Prior to this Carol worked as a fund administrator at Australian Eagle, American International Group and Hannan Superannuation and as Team Leader at Buck Consultants/NSP Buck/Mellon and AON.

Carol has a Bachelor of Behavioural Sciences from Latrobe University.

Contact Details

+61 3 9691 2944
melbourne@mainstreamgroup.com

Background

Mainstream’s directors opened our first office in Sydney, in 2006, after working together for many years as fund administrators and management consultants specialising in back office and shared service deals. Our Melbourne office opened soon after in 2007, followed by expansion into Asia via Singapore in 2012, Hong Kong in 2013 and New York in 2016.

Today Mainstream runs three separate businesses focused solely on third party fund administration:

Global Expertise

Mainstream Fund Services Pty Ltd is part of Mainstream Group Holdings Limited (ASX: MAI), a listed company specialising in fund services. The Group provides fund and superannuation administration services underpinned by investment in people, processes and technology.

As at June 2017 the Group provides administration services to 719 funds and more than 105,000 investors with assets under administration in excess of AUD $123 billion. Mainstream employs over 217 people, with operations in Australia, Singapore, Hong Kong, the United States, Ireland, the Isle of Man, Malta and the Cayman Islands.

Learn more about Mainstream worldwide.

Reliably proven success by the numbers:
719+
Funds
20+
Years Experience
$123bn+
In Funds Outsourced to Mainstream

Local Services

We are a full service fund administrator to unit trusts, special purpose companies, limited liability companies, private placements, investment mandates and superannuation funds. We support multiple investment strategies and fund types.

You can outsource all, or a part, of your fund services to Mainstream.

Melbourne based Mainstream Superannuation Services offers a full administration service for superannuation trustees and their members.

In Sydney, Mainstream Fund Services provides portfolio administration, fund accounting, unit pricing, middle office and unit registry services for unit trusts and institutional mandates

Sydney based ShareBPO offers share registry services to Australian listed companies including exchange-traded funds (ETFs) and listed investment companies (LICs).

Mainstream holds an Australian Financial Service licence (AFSL) and is a member of the Australian Custodial Services Association Limited (ACSA).

Superannuation funds
(Mainstream Superannuation Services)

Investment administration
  • Unit pricing
  • Distributions
  • Super-related insurance administration
  • APRA returns
Fund accounting
  • Financial statements
  • Fund audit facilitation
Member services
  • Client contact centre
  • Member services including new member administration
  • Employer services
  • Insurance and claims services
  • Online services

Unit trusts, investment mandates, managed accounts and exchange-traded funds (Mainstream Fund Services)

Middle office services
  • Trade matching and bookings
  • Performance reporting
  • Compliance
Investment administration
  • Unit pricing
  • Valuation
  • Custodian monitoring and instructions
  • Corporate actions
Fund accounting
  • Financial statements
  • Fund audit facilitation
Unit registry services
  • Client contact centre
  • Client reporting
  • Client transactions
  • Distributions
  • Online services
  • Compliance monitoring and reporting, including:
    • Anti-money laundering (AML)
    • Counter-terrorism financing (CTF)
    • Customer due diligence (CDD)
    • FATCA reporting

Why use Mainstream Australia?

Here is what sets us apart:

  • Professionals to run your back office

All of our staff are specialist administrators and you will have a direct relationship with them. Fund administration is the only thing we do.

  • Regional platform with local service delivery

All of our fund services are delivered ‘in country’ (rather than offshore in a low cost location) through our local offices.

  • Leading-edge software

Avoid costly investment in back office systems and make better investment decisions. We invest heavily in our systems and only use the best technology.

  • Tailored, flexible solutions

Choose the start and end points of your process and we will deliver to your specification. We offer a full middle and back office service in Australia.

  • Control of your administration costs

We have a very competitive pricing approach in Australia, with a simple model, to reduce your operating costs.

Statistics

  • Sydney office opened: 2006
  • Melbourne office opened: 2007
  • Chief Executive Officer: Byram Johnston
  • Specialities: fund services, fund administration, unit registry, superannuation administration
Over $123 billion in funds are outsourced to Mainstream: